Award-Winning Dealers Provide Safety Measures, Digital-First Services

Jamie Oldershaw said providing a customer experience that meets shifting shopper expectations — especially in today’s stay-at-home economy — is extremely important to a dealership’s success. “And we saw overwhelmingly positive consumer reviews on our platform over the past year as … Continue reading Award-Winning Dealers Provide Safety Measures, Digital-First Services

AutoNation Executive Marc Cannon Fixates on Customer Experience

Dealership chain AutoNation lost some customers because of its policy that people wear protective health masks at its stores. Its COVID-19-related mask rule “kicked in hard in April,” and not everyone liked it, says Marc Cannon, an executive at the country’s largest dealership group … Continue reading AutoNation Executive Marc Cannon Fixates on Customer Experience